Help Center

Greetvine is a platform for creating, sharing, and sending personalized greeting cards. Design your own cards, share them digitally with friends and family, and have physical cards delivered right to their doorstep. No more trips to the store or post office!

Tap "Create Card" from your dashboard, choose a template or start from scratch, add your personal photos and message, then save. You can keep it private or share it with your followers and groups. It's that simple!

We offer multiple convenient ways to create an account or sign in:

• **Email & Password** - Traditional signup with your email

• **Sign in with Google** - Quick access using your Google account

• **Sign in with Apple** - Fast, privacy-focused authentication for iOS users

Apple Sign In is perfect for iPhone and iPad users who want secure, one-tap access.

Creating an account is free! Physical cards cost just $1.00 each (including shipping). Your first card is FREE with code GREETIT. Digital sharing is always free.

Absolutely! Sign up for free, create your card, and share it digitally with friends and family. Only pay when you're ready to order physical cards. Plus, use code GREETIT for your first free card!

Cards are printed as 4x6" postcards on premium cardstock with a glossy finish. They're the perfect size for displaying on a fridge or mantle, and they look beautiful in any card collection.

Yes! When ordering, you can add multiple recipients to a single card. Each person will receive their own physical copy with your personalized message. It's the easiest way to send greetings to everyone on your list.

Our print partner has facilities located throughout the USA and has pre-negotiated rates with USPS. This means your card is printed at the facility closest to your recipient, saving on shipping costs and delivery time. We pass those savings directly to you!

Our revolutionary poster feature lets you collect greeting cards from your network and combine them into one beautiful framed poster. Perfect for displaying all your family's cards in one place! Create layouts with 4, 9, or 16 cards.

Yes! Traditional card-sending require multiple trips: driving to the store, driving home, driving to the post office. With Greetvine, cards are printed near the recipient and delivered directly by USPS. This eliminates the carbon footprint of your shopping trips and dramatically reduces the overall environmental impact. One delivery route, no extra car trips.

Cards are printed and shipped within 1-2 business days. Delivery typically takes 3-5 business days within the US. We use premium cardstock and professional printing for the best quality.

No problem! Share your card digitally first, and recipients can update their own addresses. You can also import contacts, manually add addresses, or send cards only to those with complete address information.

Currently, we only support US addresses. International shipping is coming soon! Sign up for our newsletter to be notified when we expand to more countries.

Groups are private spaces where friends and family can coordinate card-giving. Create a group for your family, friend circle, or any occasion to share cards privately. Perfect for organizing card exchanges or coordinating who's sending cards to whom.

Use the search feature to find friends by name or username. You can also invite friends directly by sharing your profile link. Once connected, you can follow each other to see and share cards.

You control your card visibility! Cards can be private (only you), shared with specific groups, or shared with your followers. You decide who sees what, and you can change visibility settings anytime.

Tap "Forgot Password" on the login screen and enter your email. We'll send you a link to create a new password. The link expires after 24 hours for security, so be sure to use it promptly.

In Settings → Privacy, you can control whether your full name is visible to others and whether your city/town is displayed on your profile. Your address is never shared publicly—it's only used for shipping cards to you.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor. Apple Pay is coming soon for one-tap checkout on iOS devices!

Absolutely. We never store your full card details. All payments are processed securely through Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide. Your financial information never touches our servers.

If there's an issue with your order (damaged card, printing error, wrong address, etc.), contact us within 14 days of purchase at support@greetvine.com and we'll make it right. We stand behind our product quality.

We retain your account data for as long as your account is active. After account deletion, we permanently remove your personal data within 30 days, except for:

• Legal compliance requirements (up to 7 years for transaction records)

• De-identified analytics data that cannot be traced back to you

• Content reported for violations (retained for safety purposes)

You can request a detailed breakdown of what data we have by contacting us.

To delete your account:

1. Go to Settings → Profile

2. Scroll to "Danger Zone" and click "Delete Account"

3. Confirm deletion by typing your username

Or contact us at support@greetvine.com with the subject "Account Deletion Request"

⚠️ This action is permanent and cannot be undone. All your cards, messages, and data will be permanently deleted within 30 days.

Yes! You have the right to download all your data. Contact us at support@greetvine.com with:

• Subject: "Data Download Request"

• Your account email

• Verification of your identity

We'll provide a complete export within 30 days including:

• Profile information

• All cards you've created

• Messages and comments

• Account activity logs

We use your data to:

• Provide and improve our services

• Process orders and deliver cards

• Send important account notifications

• Prevent fraud and ensure security

• Comply with legal obligations

We DO NOT:

• Sell your personal data to third parties

• Use your photos for marketing without consent

• Share your address except for shipping purposes

• Track you across other websites

See our Privacy Policy for complete details.

To report violations:

**Immediate reporting:**

• Click "Report" button on any card or profile

• Select violation type (harassment, spam, inappropriate content, etc.)

• Provide details in the report form

**For serious violations:**

• Contact us immediately at support@greetvine.com

• Subject: "Safety Report - [Brief Description]"

• Include screenshots and user details

**Emergency situations:**

• If someone is in immediate danger, call 911 first

• Then report to us for platform action

We review all reports within 24 hours and take appropriate action.

Depending on the severity, we may:

**Minor violations:** Warning and content removal

**Moderate violations:** Temporary account suspension (1-7 days)

**Serious violations:** Permanent account termination

**Criminal activity:** Report to authorities and permanent ban

**Common violations include:**

• Harassment or bullying

• Spam or fake accounts

• Copyright infringement

• Adult content

• Threats or hate speech

Appeals can be submitted within 30 days of any action.

Our typical response times:

🚨 **Emergency/Safety Issues:** Within 2-4 hours

🛡️ **Security Concerns:** Within 4-8 hours

🔧 **Technical Issues:** Within 12-24 hours

💳 **Billing Questions:** Within 24 hours

👤 **General Support:** Within 24-48 hours

💡 **Feature Requests:** Within 3-5 business days

**Business Hours:** Monday-Friday, 9 AM - 6 PM EST

**Emergency support:** Available 24/7 for safety issues

During holidays or high volume periods, response times may be slightly longer.

🛡️ **Security vulnerabilities should be reported immediately!**

**Contact us:**

• Email: security@greetvine.com

• Subject: "Security Vulnerability Report"

• Include detailed description and steps to reproduce

**Please DO NOT:**

• Share the vulnerability publicly

• Attempt to exploit it further

• Access other users' accounts

**Our Security Practices:**

• Encryption at rest for all sensitive data

• OAuth token revocation within 30 days of disconnection

• Webhook signature verification for all integrations

• Regular security audits and penetration testing

• Secure credential storage with environment variables

**Our commitment:**

• We'll acknowledge your report within 4 hours

• Investigate and patch critical issues within 24 hours

• Provide updates every 48 hours until resolved

• Credit you in our security acknowledgments (with your permission)

🚨 **Take immediate action:**

1. **Change your password immediately**

2. **Enable two-factor authentication**

3. **Check your email for suspicious login alerts**

4. **Review recent account activity**

5. **Contact us at security@greetvine.com**

**Include in your report:**

• When you noticed the issue

• What suspicious activity you've seen

• Whether you clicked any suspicious links

• If other accounts might be affected

We'll secure your account within 2-4 hours and help you regain control.

🚨 **Call 911 immediately for:**

• Threats of violence or self-harm

• Child endangerment

• Ongoing harassment/stalking

• Any immediate safety concerns

**Contact law enforcement for:**

• Identity theft

• Financial fraud

• Cyberbullying/harassment

• Revenge porn or exploitation

**Then contact us for platform action:**

We'll cooperate with law enforcement and take appropriate account actions. We can provide user data to authorities with proper legal requests.

**Remember:** Your safety comes first. Don't hesitate to involve authorities if you feel threatened.

🐛 **Yes! We reward security researchers who help keep Greetvine safe.**

**Eligible vulnerabilities:**

• SQL injection, XSS, CSRF

• Authentication bypasses

• Data exposure issues

• Remote code execution

• Payment system vulnerabilities

**Rewards:**

• **Critical:** $500-2000

• **High:** $200-500

• **Medium:** $100-200

• **Low:** $50-100

• **Recognition** on our security page

**How to submit:**

1. Email security@greetvine.com

2. Detailed vulnerability report

3. Proof of concept (if safe)

4. Your preferred contact method

**Rules:** No illegal access, don't harm users, report responsibly.

Try these steps:

1. **Check your email/password spelling**

2. **Try password reset** - click "Forgot Password"

3. **Clear browser cache and cookies**

4. **Try a different browser or incognito mode**

5. **Disable browser extensions temporarily**

6. **Check if Caps Lock is on**

**Still can't get in?**

Contact us with:

• Your email address

• Browser and device info

• Any error messages you see

• When the problem started

We'll help you regain access within 24 hours.

For billing inquiries:

**Common solutions:**

• Check your email for receipts

• Review your order history in Settings

• Verify the card/payment method used

**Refund requests:**

• Must be requested within 30 days

• Defective products: Full refund

• Change of mind: Refund minus shipping

• Custom orders: Case-by-case basis

**Contact us with:**

• Order number or transaction ID

• Date of purchase

• Description of the issue

• Preferred resolution

We'll resolve billing issues within 24 hours.